Troubleshooting client installation failures
| Article:TECH94258 | | | Created: 2009-01-29 | | | Updated: 2013-01-03 | | | Article URL http://www.symantec.com/docs/TECH94258 |
Problem
You deploy a client but the installation fails. The client does not upgrade or install.
Solution
For Symantec Endpoint Protection 12.1...run Symantec Help (SymHelp)
Symantec Help (SymHelp) is a utility designed to quickly and efficiently diagnose common issues encountered on multiple Symantec products. SymHelp can identify most of the problems that you might run into when installing the client, and provide instructions on how to solve them. If SymHelp cannot identify the problem, it can create a detailed report that you can submit to Technical Support to identify the problem.
For Symantec Endpoint Protection 11.0 and 12.0...run the Symantec Endpoint Protection Support Tool
The Symantec Endpoint Protection Support Tool (SEP ST) is a utility designed to quickly and efficiently diagnose common issues encountered with Symantec Endpoint Protection and the Symantec Endpoint Protection Manager. The tool can identify most of the problems that you might run into when installing the client, and provide instructions on how to solve them. If the Support Tool cannot identify the problem, it can create a detailed report that you can submit to Technical Support to identify the problem.
Pre-Installation Tests
The pre-installation tests performed by SymHelp and SEP ST include the following:
Is the Windows Installer service disabled?
About the Find Unmanaged Computers function in Symantec Endpoint Protection Manager
Does the computer need to be restarted?
Does the current user have local administrator rights?
Does the Administrator account have a password?
Is the local security setting “Sharing and security model for local accounts” set to Guest Only?
Is User Account Control enabled on the client?
Are the C$, ADMIN$ and IPC$ shares available?
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Legacy ID
2009052914440548
Article URL http://www.symantec.com/docs/TECH94258
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