Error: "The file access permissions do not allow the specified action." while installing Symantec Mail Security for Domino 8.0 Multi-Platform Edition on AIX

Article:TECH94304  |  Created: 2009-01-02  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH94304
Article Type
Technical Solution


Environment

Issue



While installing Symantec Mail Security for Domino (SMSDOM) 8.0 Multi-Platform Edition (MPE) on AIX from a Network Installation Manager (NIM) server, you receive errors indicating that "The file access permissions do not allow the specified action." The error occurs while the installation copies over .PDF documentation files to the AIX server. You seek assistance with working around the error, so that the installation continues without error.

Symptoms
The full text of the installation failure is:

Creating Symantec directories ...
Copying files ...
cp:
/mnt/SymantecAV/smsdom-unity-8.0.0.38/AIX/docs/smsdom_install_guide_mpe.pdf:
The file access permissions do not allow the specified action.
cp -h
/mnt/SymantecAV/smsdom-unity-8.0.0.38/AIX/docs/smsdom_install_guide_mpe.pdf
/opt/Symantec/SMSDOM/docs/smsdom_install_guide_mpe.pdf failed
An error occurred during the data copy process.
An error occurred during the data copy process.
Cleaning up and exiting ...

Screen shot of the file in question that is showing a UID set at 500 for permission.









Cause



The setupsmsdom file attempts to copy these files over to the target installation folder on the AIX server, but the permissions for the files/folders on the NIM server are configured so that the copy operation is not permitted. If you're seeing the above errors in the Symptoms section of this document and also the UID is showing 500 level permission then do the following steps in the Solution section to fix the issue.

Solution



  • Login to the server as root user.
  • Browse to folder location of the install folder for SMSDOM
  • Change ownership of the install folder.
  1. Login to the command line as the Root User
  2. Browse to the folder to where the SMSDOM install files extracted to.
  3. Now change ownership to root

    chown -R root install_folder

    Note: "root" will become owner of all files and directories recursively within that folder.
  4. Now run the install for the SMSDOM




References
Symantec is not responsible for content on third-party web sites. The following links are here for the convenience of Symantec customers, and serve as background material regarding NIM servers in AIX environments.

http://www.circle4.com/jaqui/eserver/aixtra-FebMar06-SimplifyingwithNIM.pdf
http://www.google.com/#hl=en&q=what+is+a+NIM+server&aq=f&oq=&aqi=&fp=leBsIIJAIN0



Technical Information
Hypothetically, these symptoms may also occur when attempting to install from SMSDOM-MPE8.0 from any non-local mount.


Note that attempting to modify the setupsmsdom script in this sort of environment may also lead to the following subsequent error:
cp: /mnt/SymantecAV/smsdom-unity-8.0.0.38/AIX/data/replace.txt: The file access permissions do not allow the specified action.
cp -h /mnt/SymantecAV/smsdom-unity-8.0.0.38/AIX/data/replace.txt /r5982dsp02/sysdata/sav/replace.txt failed
An error occurred during the data copy process.




Legacy ID



2009060209460554


Article URL http://www.symantec.com/docs/TECH94304


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