Symantec On-Demand Protection (SODP) Client Fails Host Integrity Even Though All Requirements Are Met

Article:TECH94365  |  Created: 2009-01-04  |  Updated: 2012-01-26  |  Article URL http://www.symantec.com/docs/TECH94365
Article Type
Technical Solution


Environment

Issue



When attempting to log onto a network through SODP, an error is generated warning of host intergrity failure. After reviewing the requirements of the host integrity policy, you fins that all conditions on met by the client computer.

Symptoms
False host integrity error.



Cause



Often , this is caused by a corrupted or otherwise compromised Java cache.

Solution



Clear the Java cache on the client computer and attempt to reconnect to the network.

1. Open the Windows control panel.
2. Double click the Java icon (or Java Plug-In icon, depending on Version) to open the Java Control Panel.
3. Select the Cache tab.
4. Click the Clear button to clear out the Java cache
5. Close the Java window
6. Attempt to reconnect to the network.





Legacy ID



2009060413032848


Article URL http://www.symantec.com/docs/TECH94365


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