Symantec Mail Security 8.0 for Domino marks messages as dead with multiple files

Article:TECH94457  |  Created: 2009-01-10  |  Updated: 2014-10-06  |  Article URL
Article Type
Technical Solution


After installing Symantec Mail Security 8.0 for Domino (SMSDOM 8.0) on a Domino Messaging Server with more than one file, multiple messages are marked as DEAD.


  • After scanning messages, SMSDOM 8.0 marks the messages as DEAD.


  • SMSDOM 8.0 is installed on a Domino Messaging Server with multiple files.



This problem is fixed in Symantec Mail Security 8.0.1 for Domino. To obtain the latest release, read Obtaining an update or an upgrade for a Symantec Corporate product.

If you cannot upgrade to version 8.0.1, you can work around the problem by configuring Domino to use only one file.

To set multiple MAIL.BOX databases for a server

  1. Open the Server Configuration document that applies to that server
  2. Click the Router/SMTP-Basics tab
  3. In the 'Number of mailboxes' field, type '1'

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