Symantec Protection Center cannot send mail through Microsoft Exchange 2007 server

Article:TECH94534  |  Created: 2009-01-12  |  Updated: 2009-01-12  |  Article URL http://www.symantec.com/docs/TECH94534
Article Type
Technical Solution


Issue



You configure Symantec Protection Center to send email to an internal email address through a Microsoft Exchange 2007 server on Windows Essential Business Server 2008 or Windows Small Business Server 2008. The email is not sent.


Cause



By default, Exchange 2007 on those platforms requires users to authenticate using NTLM authentication. Symantec Protection Center does not support NTLM authentication.

Solution



To work around the problem, either use an external email address, or configure Exchange 2007 to allow anonymous logins from the Symantec Protection Center server.

For instructions on how to configure Exchange 2007 to allow anonymous logins from the Symantec Protection Center server, follow the steps under "To use the Exchange Management Console to create a new Receive connector that grants the relay permission to anonymous connections" on the following Microsoft Web page:

http://technet.microsoft.com/en-us/library/bb232021.aspx

In step 5b, enter the IP address of the Symantec Protection Center server.





Supplemental Materials

SourceETrack
Value1595008,1595823

Legacy ID



2009061213141348


Article URL http://www.symantec.com/docs/TECH94534


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