Symantec Mail Security for Domino crashes Domino during a scan when Domino is running compact

Article:TECH94898  |  Created: 2009-01-07  |  Updated: 2013-01-04  |  Article URL
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Technical Solution


When Symantec Mail Security for Domino is running a scheduled or manual scan and Domino is running compact, it crashes and creates a NSD and/or SMSpanic file.

Domino crashes.

  • SMSPanic.txt file contains:

"SMSDOM Panic: NSFS earch failed in SafeSearch [Notes/Domino ErrNum:5004 (0x138C): Operation cannot be performed at the current time database compaction in progress.]"


This problem is fixed in Symantec Mail Security 7.5.7 (and newer) for Domino. To download the latest release, read Obtaining an update or an upgrade for a Symantec Corporate product.

If you cannot upgrade to Symantec Mail Security 7.5.7 (and newer) for Domino, avoid running scheduled or manual scans when compact is scheduled to run or running.

Technical Information
SMSpanic.txt can be found in c:\program files\Symantec\SMSDom\


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