Getting Error: "0xf00b0000 unable to load Package Data while creating a client install package from the console"

Article:TECH95113  |  Created: 2009-01-20  |  Updated: 2009-01-21  |  Article URL http://www.symantec.com/docs/TECH95113
Article Type
Technical Solution


Issue



Why do I get an Error: "0xf00b0000 unable to load Package Data while creating a client install package from the console" ?

Symptoms
The following Symptoms are observed:

  1. Error when you try to select the option "Install protection clients to computer" from Common Tasks on Home tab under Symantec Protection Center
  2. Error when you try to Add the Computer Account on Computers tab
  3. The following log entries are observed:
  • Install log.err
java.lang.Exception: package caching cancelled!
at com.sygate.scm.install.Main$1.run(Main.java:316)
  • scm-ui.err
*** Error: Engine Internet Explorer has been initialized,can't change it anymore!
com.sygate.scm.console.util.ConsoleException: Unable to load package data. Can not continue. [0xf00b0000]


Cause



The package downloaded from the web is corrup hence Symantec Protection center is not able to load the package data from install package cache

Solution



Follow the steps below to resolve this issue:
  1. Download the latest CD for Symantec Endpoint Protection SBE on fileconnnect web site
  2. Extract the files on a local drive
  3. Un-install Symantec Protection Center completely from the server from Add/Remove programs
  4. Re-install Symantec Protection Center using the latest setup



References
"How to obtain the latest version for your Symantec Endpoint Protection SBE":

http://service1.symantec.com/support/ent-security.nsf/docid/2002042207032648

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Technical Information
Following logs entries are found in this scenario


Install log.err
java.lang.Exception: package caching cancelled!
at com.sygate.scm.install.Main$1.run(Main.java:316)

scm-ui.err
*** Error: Engine Internet Explorer has been initialized,can't change it anymore!
com.sygate.scm.console.util.ConsoleException: Unable to load package data. Can not continue. [0xf00b0000]



Legacy ID



2009072020295448


Article URL http://www.symantec.com/docs/TECH95113


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