CIFS: An attempt to connect to vscan server \\server-name failed [0xc000005e]

Article:TECH95223  |  Created: 2009-01-27  |  Updated: 2013-01-09  |  Article URL http://www.symantec.com/docs/TECH95223
Article Type
Technical Solution


Issue



You will have error messages such as the above and the following:
Mon Jul 27 09:02:57 CEST : nbt.nbss.socketError:error]: NBT: Cannot connect to server over NBSS socket for port 139. Error 0x3d: Connection refused.
Mon Jul 27 09:02:57 CEST [: vscan.server.connectError:error]: CIFS: An attempt to connect to vscan server \\ failed [0xc000005e].
Mon Jul 27 09:03:00 CEST [: nbt.nbss.socketError:error]: NBT: Cannot connect to server over NBSS socket for port 139. Error 0x3d: Connection refused.

Symptoms
You have updated to the latest version of scan engine and your scan engine(s) cannot connect to your filer with the above error messages.


Error



You may also see the following on the command line on the filer:

Fri Oct 16:05:57 CEST [“FILER-name-here”: cifs.pipe.errorMsg:error]: CIFS: Error on named pipe with “SCAN-ENGINE-name-here”: Error connecting to server, open pipe failed
Fri Oct 16:05:57 CEST [“FILER-name-here”: cifs.server.infoMsg:info;]:  CIFS: Warning for server \\”SCAN-ENGINE-name-here” Connection terminated.
Fri Oct 16:05:57 CEST [“FILER-name-here”: vscan.server.connectError: error]:  CIFS: An attempt to connect to vscan server \\”SCAN-ENGINE-name-here” failed [0xc000005e].
Fri Oct 16:05:57 CEST [“FILER-name-here”: vscan. dropped.connection:warning]: CIFS: Virus scan server \\”SCAN-ENGINE-name-here” ("ip address") has disconnected from the filer.
Fri Oct 16:06:14 CEST [“FILER-name-here”: vscan.server.connecting.successful:info]: CIFS: Vscan server \\”SCAN-ENGINE-name-here” registered with the filer successfully.
 


Solution



Please refer to the Netapp KB article https://kb.netapp.com/support/index?page=content&id=2011317

You will need to register for Netapp now.



Legacy ID



2009072713131454


Article URL http://www.symantec.com/docs/TECH95223


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