Failed to enable premium antispam in Symantec Mail Security for Domino 8.x with Error : Premium antispam was not enabled: The machine is not currently licensed for premium antispam.

Article:TECH95448  |  Created: 2009-01-09  |  Updated: 2012-09-07  |  Article URL http://www.symantec.com/docs/TECH95448
Article Type
Technical Solution


Environment

Issue



Customer using Symantec Mail Security for Domino 8.x is unable to enable Premium antispam feature after installing premium antispam license successfully.
Both product and content license are installed successfully for Symantec Mail Security for Domino 8.x.

Symptoms
The information area of the enabling premium antispam will display the following error message immediately while trying to enable premium antispam:

Premium antispam was not enabled: This machine is not currently licensed for premium antispam.
Uninstalling and reinstalling Symantec Mail Security for Domino 8.x will not fix the problem.
Reinstalling premium antispam license does not resolve the issue.



 


Cause



The issue is caused by installing SMSDOM MPE license on Windows platform to active product and content license of Symantec Mail Security for Domino 8.x. It appears that both product and content licenses are activated and working and you should be able to successfully register premium antispam license. However, you will fail to enable premium antispam. If you run into this issue, it's recommended to validate the content of the license and make sure you don't install SMSDOM MPE license on Windows platform. The SMSDOM MPE license should not be installed on Windows version of Symantec Mail Security for Domino 8.x to activate the product and content license.

If you have SMSDOM MPE license, you will see following entries in the content of license.

<product_name>Symantec Mail Security 8.0 for Domino Multi-Platform Edition Content</product_name>
<name>SMSDOM MPE AntiVirus Content</name>
<name>SMSDOM_MPE_ACTIVATION</name>

 


Solution



Please follow the steps to fix the problem:

1. Stop SMS Domino using "tell sav quit" command at the domino console.
2. Move all SMSDOM MPE license from <drive>:\Program Files\Common Files\Symantec Shared\Licenses folder to a Temporary folder on the Desktop (or any other safe location)
( If SMS Domino 8.x is installed in Windows 2008 server 64 bit environment, move license files from two folders listed below:
<drive>:\Program Data\Symantec Shared\Licenses
<drive>:\Program Files (x86)\Common Files\Symantec Shared\Licenses to a Temporary folder on the Desktop (or any other safe location))
3. Restart SMS Domino using "load nntask" command at the domino console.
4. Open up settings database and install license using "Install or Upgrade License" button in Licensing tab.
5. Try to enable premium antispam again in Antispam -> Premium AntiSpam by double clicking server name.
 


Supplemental Materials

SourceETrack
Value1943299
Description

PAS license does not work with AIX-product+content license


Legacy ID



2009081010105954


Article URL http://www.symantec.com/docs/TECH95448


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