Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7

Article:TECH95608  |  Created: 2009-01-18  |  Updated: 2010-01-01  |  Article URL http://www.symantec.com/docs/TECH95608
Article Type
Technical Solution

Product(s)

Issue



How can Symantec Endpoint Protection be installed when the installer presents this message?

Symptoms
If I try to reinstall Symantec Endpoint Protection Client (SEP 11) on Windows 7 a popup message appears "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation."




Solution




WARNING: We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Read the document How to back up the Windows registry for instructions.

To solve this issue, follow one of the options below:

Primary Solution:
  1. In the registry, navigate to:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\
2. Back up the registry key.

3. Delete the PendingFileRenameOperations registry value from the right pane.

4. Install the software without restarting the computer first (Restarting the computer may result in the registry key being placed back in the registry before installation.)

5. Restore the registry key from the backup location.

Note: If you do not find the PendingFileRenameOperations registry value in the location above, this error message can be generated if the PendingFileRenameOperations registry value exists in the following location(s):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentSetXXX\Control\SessionManager\


Secondary Solution:

1. Look at the registry value to see what applications are pending.

2. In the registry, navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\PendingFileRenameOperations

3. Locate all entries with a status of "Pending."

4. Rename the value of that entry, placing a "2" on the end of PendingFileRenameOperations.

5. Restart the computer.





Legacy ID



2009081814135748


Article URL http://www.symantec.com/docs/TECH95608


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