Column 'asset_id' is constrained to be unique. Value 'Number' is already present.
|Article:TECH9582|||||Created: 2005-12-19|||||Updated: 2010-02-23|||||Article URL http://www.symantec.com/docs/TECH9582|
Unable to create new incidents in Helpdesk. Column 'asset_id' is constrained to be unique. Value 'Number' is already present.
Helpdesk 6.0 SP5
Network Discovery Found a new machine. While the machine was different that the record in the database, the names were the same. When attempting to create an incident based on the name, Helpdesk returned the duplicate asset_id error.
Search the asset resources in Notification Server or Helpdesk to determine if there are duplicate computers. Delete duplicate computers and run Helpdesk incident synchronization.
Article URL http://www.symantec.com/docs/TECH9582