Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit
| Article:TECH96006 | | | Created: 2009-01-04 | | | Updated: 2010-01-10 | | | Article URL http://www.symantec.com/docs/TECH96006 |
Problem
When attempting to log into Symantec Endpoint Protection Manager 11, you receive the error message "Failed to connect to the server."
Symptoms
Windows Event Viewer Application Log:
Event ID: 4096
Source: SemSrv
Description: The Java Virtual Machine has exited with a code of -1, the service is being stopped.
SCM-Server-0.log:
2008-02-12 11:14:01.703 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost/secars/secars.dll?action=34
IIS Logs:
2008-02-12 18:07:10 W3SVC2 127.0.0.1 GET /secars/secars.dll action=34 80 - 127.0.0.1 Java/1.5.0_14 500 0 193
Cause
IIS is set to 32-bit mode on Windows Server 2008 64 bit operating system when installing Symantec Endpoint Protection Manager. This can also occur if another website is subsequently installed that requires 32-bit compatibility (for example, Windows Server Update Services (WSUS).
Solution
Switch IIS to 64 bit mode
- Open IIS > Application Pool and look for Default App Pool.
- Right click on DefaultApp Pool and choose Advanced Settings...
- Change the “Enable 32-bit Applications” to False.
This should disable the 32-bit functionality & enable the 64-bit functionality.
NOTE: BY DEFAULT "Enable 32-Bit Applications" is set to FALSE.
References
http://blogs.msdn.com/rakkimk/archive/2007/11/03/iis7-running-32-bit-and-64-bit-asp-net-versions-at-the-same-time-on-different-worker-processes.aspx
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Legacy ID
2009090421412748
Article URL http://www.symantec.com/docs/TECH96006
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