Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit
|Article:TECH96006|||||Created: 2009-01-04|||||Updated: 2010-01-10|||||Article URL http://www.symantec.com/docs/TECH96006|
When attempting to log into Symantec Endpoint Protection Manager 11, you receive the error message "Failed to connect to the server."
Windows Event Viewer Application Log:
Event ID: 4096
Description: The Java Virtual Machine has exited with a code of -1, the service is being stopped.
2008-02-12 11:14:01.703 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost/secars/secars.dll?action=34
2008-02-12 18:07:10 W3SVC2 127.0.0.1 GET /secars/secars.dll action=34 80 - 127.0.0.1 Java/1.5.0_14 500 0 193
IIS is set to 32-bit mode on Windows Server 2008 64 bit operating system when installing Symantec Endpoint Protection Manager. This can also occur if another website is subsequently installed that requires 32-bit compatibility (for example, Windows Server Update Services (WSUS).
Switch IIS to 64 bit mode
- Open IIS > Application Pool and look for Default App Pool.
- Right click on DefaultApp Pool and choose Advanced Settings...
- Change the “Enable 32-bit Applications” to False.
This should disable the 32-bit functionality & enable the 64-bit functionality.
NOTE: BY DEFAULT "Enable 32-Bit Applications" is set to FALSE.
Article URL http://www.symantec.com/docs/TECH96006