Symantec Incident Manager customers with current active maintenance are eligible to upgrade to Symantec Security Information Manager 4.7 at no additional cost. This upgrade will take place on a one-to-one basis. Below are the replacement products:

You must register this new release on the Symantec Licensing Portal in order to receive your activation keys or files. You will also be able to obtain your software at this time.


Please follow these instructions for registering your product on the Symantec Licensing Portal:

1. Go to https://licensing.symantec.com
2. Returning customers Login. New users must Create an Account first.
3. After logging in, select the ‘Version Upgrade’ button.
4. Enter your Version Upgrade Notification ID [Notification ID here] and then click the ‘View Upgrades’ button.
5. Click the 'Upgrade' button for the product you wish to upgrade.
6. Select the licenses you would like to upgrade and click the 'Upgrade' button.
7. Verify contact information for the licenses you are upgrading and click the 'Complete Registration' button.
8. The license key will be provided on the next screen.
9. You can then click Get Software to download the software.

Support Life Cycle

End of Life: "End of Life" or "EOL" means when we cease marketing or distributing a Major Release and its related releases of Licensed Software. The End of Life date starts the timeline and process leading to End of Support Life for that Major Release and its related Minor Releases and Maintenance Packs.

Standard Support: Provided the customer maintains a current support subscription for the product, Symantec will provide Standard Support for issues at all severity levels until the date identified in the table above. "Standard Support" means a level of Support Services that we provide to you in response to a Case. A technical support engineer and/or applicable engineering resources will provide Fixes, and error corrections for your Licensed Software. Standard Support is limited to modifications or additions to the Licensed Software that establish or restore substantial conformity with its Documentation. Standard Support also includes access to Content Updates (if applicable) as described herein. Note that sometimes "Standard Support" may be referred to as "Full Support" or "Normal Support."

During this period, we will determine when it will be most effective to develop a new Fix, e.g., in cases where there has been data loss, a production system is down, significant security vulnerabilities have been identified, or other significant defects. For other types of Problems, we will typically either provide an existing Fix, or workaround. Customers may also access Content Updates during this period as well. At the end of this period, we will stop providing Standard Support.

Partial Support: At the end of the period described above, we will cease providing any Standard Support, and we will cease providing any Content Updates. Instead, we will provide "Partial Support" for all Cases at all Severity Levels. "Partial Support" is a more limited level of Support Services than you would receive under "Standard Support." Partial Support is when our technical support engineer provides you with known Fixes/Patches/Workarounds, existing Maintenance Packs, or information from our technical knowledge base in response to your request for assistance. Partial Support does not include development of any new modifications to your Licensed Software, nor will we attempt to reproduce the Problem or escalate issues through management channels or to our engineering resources. Such Partial Support will be subject to the availability of resources, and we may need to limit the time we are able to spend on the Problem.

End of Support Life: When the product versions identified in the table above reach their End of Support Life, we will cease providing any Standard Support and any Partial Support. Please refer to the worldwide Symantec Corporation Enterprise Technical Support Policy (the "Policy") for further details. In the event of conflict between timelines or deliverables stated in this notice letter and those stated in the Policy, the terms of this notice letter will control to the extent of such conflict, and only with respect to the specific products and versions covered in this notice.

Additional Resources

For more information regarding the services provided in Standard Support, Partial Support, and Content Updates, please refer to the Symantec Enterprise Technical Support Policy at the link below or, alternatively, contact your Symantec Account Manager: http://www.symantec.com/enterprise/support/support_policies.jsp

To receive timely notification on updates and the support lifecycle for your Symantec product, please sign up at the following link to receive Symantec Technical Support News Bulletins: http://www.symantec.com/enterprise/support/news_bulletins/

We would also recommend that you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your Software.

How to get more information

Please visit the URL below for details of this announcement and more information about Symantec’s Support Policy: http://service1.symantec.com/support/intrusiondetectkb.nsf/docid/2008092612475353
Symantec is committed to helping our customers achieve success with their Symantec solutions. If you have any questions regarding this notice, please contact your Symantec Partner or your Symantec Corporation Account Manager.

Thank you for using Symantec products and services.

Sincerely,

Symantec Corporation