Symantec On-Demand Protection for Web Applications (SODPWA) Forces Browser to Close Before Launching

Article:TECH96170  |  Created: 2009-01-16  |  Updated: 2012-01-26  |  Article URL http://www.symantec.com/docs/TECH96170
Article Type
Technical Solution


Issue



A notifcation is received that indicates all web browser windows must be closed when an SODPWA connection is attempted.

Symptoms
When SODPWA is launched, all browser windows are required to be closed before the SODPWA application launches.



Cause



This is by design. if all the browser processes are not closed, some logs and dll's will fail to delete after the SODPWA exit, causing a potential data security breach by leaving residual data behind.

Solution



There is no workaround. This behavior is by design.



Technical Information
The behavior was included in builds 3.1.4 and above.




Legacy ID



2009091610021448


Article URL http://www.symantec.com/docs/TECH96170


Terms of use for this information are found in Legal Notices