Symantec Endpoint Protection installation fails with "CreateProcessAndWait( LUCHECK.EXE ) returned 206" in the installation log
| Article:TECH96559 | | | Created: 2009-01-05 | | | Updated: 2011-06-13 | | | Article URL http://www.symantec.com/docs/TECH96559 |
Problem
Symantec Endpoint Protection installation rolls back with "CreateProcessAndWait( LUCHECK.EXE ) returned 206" in the installation log
Error
LUCA: InstallLiveUpdate enter.
LUCA: C:\Users\ADMINI~1\AppData\Local\Temp\VFCCFIRX\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
MSI (s) (A8:F4) [16:31:20:736]: User policy value 'DisableRollback' is 0
MSI (s) (A8:F4) [16:31:20:736]: Machine policy value 'DisableRollback' is 0
Action ended 16:31:20: InstallFinalize. Return value 3.Solution
There are a multiple solutions for this issue.
- Remove old LiveUpdate folders:
- Navigate to C:\ProgramData\Symantec and delete LiveUpdate (if present).
- Navigate to C:\Documents and Settings\All Users\Application Data\Symantec and delete LiveUpdate (if present).
- Start install of Symantec Endpoint Protection Client.
- Fix the %AppData% variable for the SYSTEM account.
- Open 'regedit' from a run prompt.
- Navigate to HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders.
- Make sure that the AppData string is set to: %USERPROFILE%\Application Data for Windows XP/ Windows Server 2003 or %USERPROFILE%\AppData\Roaming for Windows Vista/ Windows 7/ Windows Server 2008.
Note: Any other values here that do not have %USERPROFILE% may be incorrect as well and could cause issues. - Start install of Symantec Endpoint Protection Client.
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Legacy ID
2009100514432648
Article URL http://www.symantec.com/docs/TECH96559
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