Error: "LiveUpdate start failed with error code -536805375"

Article:TECH96814  |  Created: 2009-01-15  |  Updated: 2010-01-14  |  Article URL http://www.symantec.com/docs/TECH96814
Article Type
Technical Solution


Environment

Issue



Why is LiveUpdate failing with error code -536805375?

Symptoms
After clicking the LiveUpdate button on the client the following error is received:





Cause



LiveUpdate is either not installed or is corrupt.

Solution



To resolve this issue follow the steps below:

  1. Uninstall LiveUpdate and Symantec Endpoint Protection

    • 2000/2003/XP
      1. Open the Control Panel
      2. Double-click on Add or Remove Programs
      3. Select the program you desire
      4. Click the Change/Remove button
      5. Follow the prompts

    • Vista/2008/7
      1. Open the Control Panel
      2. Double-click on Programs and Features
      3. Select the program you desire
      4. Click the Uninstall/Change button
      5. Follow the prompts

  2. Delete the following Symantec directories, if present:

    • 2000/2003/XP
      1. C:\Program Files\Symantec
      2. C:\Program Files\Common Files\Symantec Shared
      3. C:\Documents and Settings\All Users\Application Data\Symantec

    • Vista/2008/7
      1. C:\Program Files\Symantec
      2. C:\Users\All Users\Symantec\ (Vista)
      3. C:\Program Data\Symantec\ (Windows 2008, Windows 7)

  3. Reboot

  4. Install LiveUpdate

  5. Install Symantec Endpoint Protection






Legacy ID



2009101601583048


Article URL http://www.symantec.com/docs/TECH96814


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