Installation of Symantec Mail Security 6.5 for Microsoft Exchange fails

Article:TECH96870  |  Created: 2009-01-19  |  Updated: 2014-07-22  |  Article URL http://www.symantec.com/docs/TECH96870
Article Type
Technical Solution


Issue



Symantec Technical Support does not yet know the exact cause of the error message that you received. This can happen because the problem does not occur very often or Symantec Technical Support has not been able to reproduce the error. In some cases, the error message may be caused by a problem on the computer itself, such as damaged system files, a worm, or a Trojan.

 


Cause



Possible causes for an installation failure include: - The target computer does not meet minimum system requirements. - Your account lacks the proper rights and permissions to perform the installation. - A previous version of the software was not completely removed.


Solution



Confirm that the target computer meets the minimum system requirements.

  • Make sure that you are installing with an account that has administrator rights.
  • Verify that Administrators and the SYSTEM account have Full Control Permissions to the file system and to the following registry locations:

    HKEY_LOCAL_MACHINE\Software\Symantec
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

     
  • If the problem persists, uninstall any previous version of the product and start the installation again. Follow up with a manual uninstall to ensure that all components are removed.





References
 





 



Legacy ID



2009101916021054


Article URL http://www.symantec.com/docs/TECH96870


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