Password recovery for Symantec Endpoint Protection and Symantec AntiVirus

Article:TECH97006

Created: 2009-01-23

Updated: 2012-05-25

Article Type
Technical Solution

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You have lost a password to Symantec Endpoint Protection or Symantec AntiVirus, and need to know how to recover.

The following table contains recovery actions for Symantec Endpoint Protection passwords.

Password	Default username and password	Recovery actions
Database encryption	User: N/A Pass: N/A	None. If the database encryption password is lost, there is no way to recover except to uninstall and reinstall the product.
SQL "sa" account	User: sa Pass: N/A	Contact Microsoft technical support. This is a password to the SQL database, which is not a Symantec product.
SQL	User: sem5 Pass: N/A	Reset in Microsoft SQL Server Enterprise Manager.
Enterprise Protection Manager admin account	User: admin Pass: N/A	Contact Symantec Technical Support.

The following table contains recovery actions for Symantec AntiVirus passwords.

Password	Default username and password	Recovery actions
Symantec System Center/ Symantec AntiVirus server	User: admin Pass: symantec	Contact Symantec Technical Support.
Reporting server	User: admin Pass: symantec	Contact Symantec Technical Support. This is the same as the Symantec System Center username and password.
Reporting server SQL/MSDE login	User: sa Pass: password	Contact Microsoft technical support. This is a password to the SQL or MSDE database, which is not a Symantec product.
Client uninstall password	Pass: symantec	Disable the uninstall password in Symantec System Center. For instructions, read the document Changing the password to uninstall Symantec AntiVirus Corporate Edition clients. If you cannot access Symantec System Center, contact Symantec Technical Support.

2009102315500148

Article URL http://www.symantec.com/docs/TECH97006

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