Errors installing Carbon Copy or items remain after uninstalling Carbon Copy

Article:TECH9715  |  Created: 2005-12-20  |  Updated: 2009-07-21  |  Article URL http://www.symantec.com/docs/TECH9715
Article Type
Technical Solution


Issue



After uninstalling Carbon Copy Solution, shortcuts still remain in the Altiris Console. A click on one of the shortcuts produces a "Create Instance" error.


Or, in the process of re-installing Carbon Copy Solution (such as when rebuilding / replacing Notification Server), the following errors appear.

"Installation ended prematurely because of an error"

"Altiris Carbon Copy Solution Setup has failed"


Solution



If you are removing Carbon Copy Solution and not attempting to re-install it, simply run the following SQL script against the Notification Server database to remove the remaining Carbon Copy Solution references:

DECLARE @GUID varchar(40)
SET @GUID = '{C432B710-F971-11A2-8643-20105BF409AF}'  
Delete from Item where Guid = @Guid
Delete from Item where ProductGuid = @Guid
Delete from Item where SecurityGuid = @Guid
Delete from ItemClassUserCreatable where ProductGuid = @Guid
Delete from ItemDeleted where ItemGuid = @Guid
Delete from ItemNameCache where ItemGuid = @Guid
Delete from LicenseStatus where ProductGuid = @Guid
Delete from SecurityACE where EntityGuid = @Guid
Delete from SecurityACEChanged where EntityGuid = @Guid
Delete from SecurityEntity where Guid = @Guid
Delete from String where BaseGuid = @Guid
Delete from StringCacheRN where BaseGuid = @Guid
Delete from Class where Assembly like '%CarbonCopy%'


However, if you are in the process of re-installing Carbon Copy Solution (such as when rebuilding / replacing your Notification Server) then follow these steps:

  1. Uninstall Altiris Carbon Copy Solution
  2. Uninstall the Altiris Report Pack for Carbon Copy Solution
  3. Run the SQL query shown above
  4. Install Altiris Carbon Copy Solution
  5. Install Altiris Report Pack for Carbon Copy Solution


Legacy ID



17178


Article URL http://www.symantec.com/docs/TECH9715


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