How to release a scan error document from the Quarantine

Article:TECH97756  |  Created: 2009-01-25  |  Updated: 2009-01-03  |  Article URL http://www.symantec.com/docs/TECH97756
Article Type
Technical Solution


Environment

Issue



Releasing a scan error document from the Quarantine


Cause



Documents that contain encrypted containers, exceed container limits, or are unscannable are treated as scan error violations. Because a scan error violation is unscannable, when you release it from the Quarantine, the document is not rescanned before it is sent to its destination. Use caution when you release scan error violation documents from the Quarantine because they might still be a threat for malicious attacks. As a best practice, ensure that the client is adequately protected. For example, an email message is quarantined because it contains an encrypted container file. It is released from the Quarantine by the administrator and sent to its destination. The recipient of the email message uses a valid password to open the encrypted file. If the encrypted file contains a threat, the client is vulnerable to the infection if the client does not have adequate protection.

Solution




To release a scan error document from the Quarantine after viewing it

1 On the Lotus Notes client, open the Mail Security Quarantine database.
2 In the Quarantine view, in the navigation pane, click Quarantine to display the Quarantine views.
3 Under Quarantine, select a Quarantine view.
4 In the right pane, double-click the document that you want to release from the Quarantine.
5 In the Quarantined Document, on the action bar, click Unscanned Release.
6 In the Confirm release of quarantined documents dialog box, click Yes.
7 In the confirmation dialog box, click Yes.


To release a scan error document from the Quarantine without viewing it

1 On the Lotus Notes client, open the Mail Security Quarantine database.
2 In the Quarantine view, in the navigation pane, click Quarantine to display the Quarantine views.
3 Under Quarantine, click Scan Error.
4 In the right pane, select the documents that you want to release from the Quarantine.
5 On the action bar, click Unscanned Release.
6 In the confirmation dialog box, click Yes.





Legacy ID



2009112516402654


Article URL http://www.symantec.com/docs/TECH97756


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