Mail system is receiving hundreds of clean duplicated messages.

Article:TECH97813  |  Created: 2009-01-01  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH97813
Article Type
Technical Solution

Product(s)

Issue



The users are flooded of clean duplicated messages instead of a single one.

Symptoms
 

  • You receive two or more messages which appear to be identical.
  • All the messages are received from a wellknown and trusted domain.
  • All of the sender and recipient addresses are the same in the message headers and the message envelope.
  • The message ID is different for each copy of the message.



 


Cause



The mail server at the sender domain is re-delivering the same message.


Solution



Please contact the mail administrator at the sending domain for further assistance. There is a possibility the sender database is corrupted forcing the MTA to send multiple messages.



 



Legacy ID



2009120111015754


Article URL http://www.symantec.com/docs/TECH97813


Terms of use for this information are found in Legal Notices