How to sign up for alerts and notifications on the new BCS notification system

Article:TECH98082  |  Created: 2009-01-14  |  Updated: 2013-01-03  |  Article URL
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Technical Solution


This document explains the process of configuring the Symantec Alerting Services which includes editing and confirming your recipient information, alerts and notifications and resetting your password.


Logging in
( )
On entering, you see the following login screen:

Your Username is the same numeric login you use to log into the BCS Support site.

The initial password is the first two characters of your last name (in lower case) followed by: 4Zp%9sj2
For example, the initial login password for John Smith would be: sm4Zp%9sj2
The password is 10 characters long, has no spaces and it is case sensitive.

When you successfully login, you see the following screen. Click the Setup button at the top.

The recipient setup screen appears.

Changing/Setting passwords

To change your password, please go to the left hand navigational bar under Security and click Change Password. (shown below)

In this section, the initial password is the first two characters of your family name (again in lower case) followed by: 4Zp%9sj2
For example, the login for John Smith would be: sm4Zp%9sj2
The password is 10 characters long, has no spaces and it is case sensitive.

Once you have logged in, you will be asked to reset your password to one of your choosing. That password must meet the following criteria:

    • It must be at least 10 characters long
    • It must contain at least one upper case letter
    • It must contain one lower case letter
    • It must contain one number
    • It must contain one special character (for example: !@#$)

In the future, you will have to reset this password every 90 days per security best practices.

Recipient Information Setup

Click the back arrow on the browser to return to the Recipient Setup page. The screen should be at the General tab

  1. At the Recipient Setup page:
    • Confirm your time zone in the drop down menu.
    • Enter your company name. (Employee ID is not necessary)
  2. Confirm the communication modalities you require. The devices circled in red below are the ones available:


Note: After some study, Symantec BCS has decided to join the global trend and discontinue slower or problematic legacy telephone and fax communication modes. We will retain only email and SMS modes by which you can receive alerts. Selecting other than the two specified modalities will not enable them, and you will not receive information on them.

Setting up Alerts and Subscriptions

  1. Click the Topic Subscriptions tab and then click the User Subscriptions tab. (as shown below)

  2. Select the Categories you wish to activate for alerts/notifications. You may already see pre-populated information.
  3. Confirm all needed alerts/notifications are here. If not, please add the category by using the drop down menu.
    Selection of the top category header will select all sub-categories. If you do not want to receive all sub-categories, iteratively select specific categories from the drop down menu.

    All other settings: Priority, Severity, Location are already set to their defaults and need no further attention.
  4. Select the Activate check boxes.

The following shows the relevant selections circled in red:

Ensuring you receive your alerts or notifications

Depending on your company's Security protocols, you may need to reset your SPAM filters to allow these alerts to enter. If this is the situation, use the following sending address string information for your filters:

Additional questions

If you have any problems with your set up, please contact your Regional BCS site helpdesk:




Additional Alternative Notification Methods

You may also want to subscribe to anti-virus RSS feeds by visiting the following link and signing up for the virus definitions and security updates:

All Symantec customers are welcome to sign up and participate in the new Symantec Community Forums blossoming around many of our popular products. Please go to:

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Terms of use for this information are found in Legal Notices