How to sign up for alerts and notifications on the new BCS notification system

Article:TECH98082  |  Created: 2009-01-14  |  Updated: 2014-10-03  |  Article URL http://www.symantec.com/docs/TECH98082
Article Type
Technical Solution

Issue



This document explains the process of configuring the Symantec Alerting Services which includes editing and confirming your recipient information, alerts and notifications and resetting your password.


Solution



Note: The appearance (but not the functionality) of certain screens has changed since the creation of this article.  Updated screenshots can be seen in the Connect article How to sign up for alerts and notifications on the BCS notification system

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Logging in
( https://symantec.mir3.com )
On entering, you see the following login screen:


Your Username is the numeric login you have received from Symantec Support Solutions.

If you do not know your password, use the password reset option on the MIR3 site (https://symantec.mir3.com).

When you successfully login, you see the following screen. Click the Setup button at the top.


The recipient setup screen appears.


Changing/Setting passwords

To change your password, please go to the left hand navigational bar under Security and click Change Password. (shown below)



Recipient Information Setup

Click the back arrow on the browser to return to the Recipient Setup page. The screen should be at the General tab


  1. At the Recipient Setup page:
    • Confirm your time zone in the drop down menu.
    • Enter your company name. (Employee ID is not necessary)
  2. Confirm the communication modalities you require. The devices circled in red below are the ones available:


 


Note: After some study, Symantec BCS has decided to join the global trend and discontinue slower or problematic legacy telephone and fax communication modes. We will retain only email, phone and SMS modes by which you can receive alerts. Selecting other than the three specified modalities will not enable them, and you will not receive information on them.




Setting up Alerts and Subscriptions

  1. Click the Topic Subscriptions tab and then click the User Subscriptions tab. (as shown below)

  2. Select the Categories you wish to activate for alerts/notifications. You may already see pre-populated information.
  3. Confirm all needed alerts/notifications are here. If not, please add the category by using the drop down menu.
    Selection of the top category header will select all sub-categories. If you do not want to receive all sub-categories, iteratively select specific categories from the drop down menu.

    All other settings: Priority, Severity, Location are already set to their defaults and need no further attention.
  4. Select the Activate check boxes.

The following shows the relevant selections circled in red:


Ensuring you receive your alerts or notifications

Depending on your company's Security protocols, you may need to reset your SPAM filters to allow these alerts to enter. If this is the situation, use the following sending address string information for your filters: @notify2.mir3.com


Additional questions

If you have any problems with your set up, please contact your Regional BCS site helpdesk:

Americas: supportsolutions@symantec.com

EMEA: semea@symantec.com

APJ: support_solutions@symantec.com


Additional Alternative Notification Methods

You may also want to subscribe to anti-virus RSS feeds by visiting the following link and signing up for the virus definitions and security updates: http://www.symantec.com/xml/rss/definitions.jsp

All Symantec customers are welcome to sign up and participate in the new Symantec Community Forums blossoming around many of our popular products. Please go to: http://www.symantec.com/connect/forums



Legacy ID



2009121411530248


Article URL http://www.symantec.com/docs/TECH98082


Terms of use for this information are found in Legal Notices