Troubleshooting LiveUpdate Administration Utility 1.x

Article:TECH98577  |  Created: 1999-01-02  |  Updated: 2013-01-31  |  Article URL http://www.symantec.com/docs/TECH98577
Article Type
Technical Solution


Issue



You are experiencing problems using the legacy LiveUpdate Administration Utility 1.x (LUAU 1.x) to distribute virus definitions or Symantec product updates.


Environment



This article covers the legacy LUAU 1.x tool.  For details on the current LiveUpdate Administrator 2.x, please see Gathering logs and troubleshooting data from LiveUpdate Administrator 2.x 


Solution



To resolve the problem, make sure that you have the most current version of LiveUpdate Administration Utility 1.x, using one of the following methods:

  • Update LiveUpdate Administration Utility from within the software
  • Manually download and update of LiveUpdate Administration Utility

Update LiveUpdate Administration Utility from within the software

  1. Start the LiveUpdate Administration Utility.
  2. Click Configure
  3. Click the Update LiveUpdate Administration Utility.


Manually download and update of LiveUpdate Administration Utility

  1. Point your browser to ftp.symantec.com/public/english_us_canada/liveupdate/updates/
  2. Download and install Luau.exe.


The following list contains common troubleshooting documents for LiveUpdate Administration Utilty issues. Just click on the document title that best describes the problem.





Legacy ID



1999110209564248


Article URL http://www.symantec.com/docs/TECH98577


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