How to find common LiveUpdate troubleshooting documents
|Article:TECH98652|||||Created: 2000-01-17|||||Updated: 2007-01-09|||||Article URL http://www.symantec.com/docs/TECH98652|
You are troubleshooting a LiveUpdate problem and want to find documents describing some of the common problems and solutions.
The following are links to all the major LiveUpdate documents for current Symantec antivirus products:
Install, Uninstall, and Updating
How to uninstall LiveUpdate.
What is the current version of LiveUpdate and how do you obtain it?
Troubleshooting LiveUpdate Administrator.
How to configure LiveUpdate for your Internet connection.
LiveUpdate problems with Internet connections.
LiveUpdate "How to Connect" button only shows an unavailable network option.
Error: "LiveUpdate could not create a temporary directory."
Error: "LiveUpdate could not get the list of updates" when running LiveUpdate with Norton Internet Security installed.
Error: "Your Internet connection method has changed..." when you start LiveUpdate.
Error: "LiveUpdate could not retrieve the catalog file for available Symantec product updates."
Error: "...unable to determine which LiveUpdate packages to request..." when running LiveUpdate for NAVCE.
Error: "LiveUpdate could not retrieve the catalog file..." or "Cannot connect..." when running LiveUpdate for NAVCE.
Norton AntiVirus Corporate Edition LiveUpdate fails when run from a 2000 Small Business Server running ISA.
LiveUpdate fails to get Norton AntiVirus Corporate Edition client updates after upgrading Windows 95 to 98.
Article URL http://www.symantec.com/docs/TECH98652