The Symantec System Center indicates "Virus Found" on a client or server even after the virus is removed or quarantined

Article:TECH98775  |  Created: 2000-01-03  |  Updated: 2007-01-09  |  Article URL http://www.symantec.com/docs/TECH98775
Article Type
Technical Solution


Environment

Issue



One of the computers in your server group shows the "Virus Found!" status with the associated icon. You have successfully cleaned or quarantined the virus, but the alert still appears in the Symantec System Center.


Cause



SSC shows this alert even after the virus or Trojan has been dealt with to make sure that the threat is not ignored. This keeps viruses from popping up in large numbers without an administrator knowing about them. This alert needs to be manually cleared.

Solution



To clear the virus status
  1. Start the SSC.
  2. Right-click the affected computer.
  3. Do one of the following:
    • In Norton AntiVirus Corporate Edition 7.x, click All Tasks > Norton AntiVirus > Clear Virus Status.
    • In Symantec AntiVirus Corporate Edition 8.x and 9.x, click All Tasks > Symantec AntiVirus > Clear Virus Status.

If the "Virus Found!" status returns, check the Virus History. If it reports that the file was "Left Alone," then read the document Virus alert reports that an infected file was "Left Alone."







Legacy ID



2000050315104248


Article URL http://www.symantec.com/docs/TECH98775


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