How to troubleshoot problems that occur at startup

Article:TECH98782  |  Created: 2000-01-12  |  Updated: 2007-01-09  |  Article URL http://www.symantec.com/docs/TECH98782
Article Type
Technical Solution


Environment

Issue



You installed Norton AntiVirus Corporate Edition or Symantec AntiVirus Corporate Edition on your Windows clients. Now, you encounter one of the following problems:
- When you start the computer, you see the error message "RTVSCN95 caused a General Protection Fault in Module KRNL386.EXE." The computer may also fail to shut down correctly.
- You are using the Artisoft I-Share client 3.5 with NetBEUI. If you uninstall either the antivirus program or Artisoft I-Share, the system starts without a problem.
- You are running Windows 95/98/Me, and a yellow exclamation point is on the shield in the system tray. The exclamation point appears after you reboot, and RealTime Protection is not enabled. Uninstalling Norton or Symantec AntiVirus and then reinstalling did not help.


Cause



Timing conlflicts with realtime protection.

Solution



These problems are caused by a timing conflict between Rtvscn95 and another program or service loading at startup. You can identify these problems by loading Rtvscn95 from the Windows StartUp folder instead of the registry, but be aware that to delay the loading of Norton or Symantec AntiVirus creates a window of opportunity for virus infection. Therefore, loading Rtvscn95.exe from the StartUp folder is a useful troubleshooting device, but not an acceptable solution.

Timing conflicts are often caused by outdated drivers or applications that load at startup. The best way to solve these conflicts is to identify which item is causing the problem with Rtvscn95.exe. Once identified, you can contact the driver or program vendor for an updated version, or, if appropriate, disable the item permanently.

Determining which program is causing a timing conflict


Note: It is not necessary to complete all steps. You may simply complete the first section, and then test to see whether it solved the problem.


Click the icon to either expand ( ) or collapse ( ) the section appropriate for your operating system.
    Hide details for Windows 95Windows 95
This section outlines how to stop programs from loading from the following areas:
  • The Autoexec.bat file
  • The Config.sys file
  • The Win.ini file
  • The StartUp folder
  • The Windows registry

It also shows you how to do the following:
  • Close items on the Windows taskbar or system tray
  • Close programs using Alt+Tab
  • Close programs using Ctrl+Alt+Delete
  • Disable screen savers
  • Disable animated cursors

Follow the instructions in the order shown.


Disable programs that load from the Autoexec.bat file

The Autoexec.bat file is used to load environment variables. Environment variables can be identified as lines that begin with the word set. The Autoexec.bat file is also used to load programs when the computer starts. You can identify the lines that load programs as those not beginning with the word set. When editing the Autoexec.bat file, you want to remark out lines that load programs by typing rem and then a space. When you restart the computer, the lines beginning with rem and a space are ignored, and the associated programs are not loaded.

To remark out the program lines in the Autoexec.bat file
  1. Click Start, and then click Run.
  2. Type sysedit and then click OK. The System Configuration Editor appears with the Autoexec.bat file in front.
  3. Look for lines in the Autoexec.bat file that do not begin with set and that do not already begin with rem (the commands are not case-sensitive). For each such line, place the cursor at the beginning of the line, and then type rem followed by a space.


    CAUTION: Do not remark out lines that begin with the word set.


  4. Make a note of the changes that you make.




  5. Press Ctrl+F4 to close the C:\AUTOEXEC.BAT window. Click Yes when prompted to save changes. The C:\AUTOEXEC.BAT window closes, and the C:\CONFIG.SYS window moves to the front.
  6. Leave the System Configuration Editor open, and then proceed to the next section.


Disable device drivers and environment variables that load from the Config.sys file

The Config.sys file is used to load environment variables and device drivers.

To disable device drivers and environment variables
  1. Place the cursor at the beginning of the line, type rem and a space. Make a note of the changes that you make.


    WARNING: Do not remark out any of the following lines:
    • Any line that begins with "DEVICE=" and then later references "Himem.sys"
    • Any line that begins with "DEVICE=" and then later references "Emm386.exe"
    • Any line that begins with "DOS="




  1. Press Ctrl+F4 to close the C:\CONFIG.SYS window. Click Yes when prompted to save changes. The C:\CONFIG.SYS window closes, and the C:\WINDOWS\WIN.INI moves to the front.
  2. Leave the System Configuration Editor open, and then proceed to the next section.


Disable programs that load from the Win.ini file

The Win.ini file is used mainly to process Windows configuration information. However, older programs can use Win.ini to load programs when the computer starts.

To prevent programs from loading from the Win.ini file
  1. Type a semicolon ( ; ) at the beginning of the load= and run= lines.
  2. Make a note of the changes that you make.



  3. Close the System Configuration Editor. Click Yes when prompted to save changes.


Disable programs that load from the StartUp folder

Any program located in the StartUp folder, will automatically open when the computer is started.

To remove programs from the StartUp folder
  1. Click Start, point to Settings, and then click Taskbar & Start Menu.
  2. Click the Start Menu Programs tab.
  3. Click Advanced.
  4. Double-click the Programs folder.
  5. Click File, point to New, and then click Folder.
  6. Type Backup and then press Enter to create a Backup folder.
  7. Double-click the StartUp folder.
  8. Press Ctrl+A to select all of the files in the StartUp folder.
  9. Drag the files from the StartUp folder into the Backup folder.
  10. Click the X in the upper-right corner to close the Explorer window.
  11. Click OK.


Disable programs that load from the Windows registry

Some programs are opened with the Windows registry when the computer starts. For instructions in preventing these from loading, see the document How to temporarily remove string values from registry run keys when troubleshooting software conflicts.


Close items on the Windows taskbar or system tray

Close any items remaining on the taskbar or system tray. To close these programs, right-click the program's icon, and then click Close.


Close programs using Alt+Tab

Some programs cannot be closed from the Windows taskbar or system tray.

To close additional programs
  1. Press Alt+Tab. A small message box appears that contains icons for all open program. The currently selected program is named, and its icon is surrounded by a box.
  2. Release the Alt and Tab keys to bring this program to the foreground.
  3. Close the program:
    • If this is a Windows program, then click the File menu, and then click Exit.
    • If this is a DOS program, then follow the instructions (usually in the window) to close it.
  4. Repeat steps 1 through 3, until the Alt+Tab key sequence does not display a small window. This indicates that all programs accessible through Alt+Tab are closed.


    Note: If you are using System Agent (SAGE) for your program scheduler, then open it, click the Advanced menu, and then click "Stop Using System Agent." Clicking "Disable System Agent" will not fully remove SAGE from memory.

Close programs using Ctrl+Alt+Delete

To close additional programs using Ctrl+Alt+Delete
  1. Press Ctrl+Alt+Delete. The Close Program dialog box appears.
  2. Select a program in the list, and write down its name. Do not select Explorer or Systray. If you end the Explorer task, the computer will restart.
  3. Click End Task.
  4. Repeat steps 1 through 3 for each program in the list, except for Explorer and Systray.


    Note:
    • Do not to press Ctrl+Alt+Delete more than once before ending a task. This will cause the computer will restart.
    • Programs that have stopped responding may display a second window. Click End Task there, as well.
    • Sometimes a program will not close on the first attempted End Task. You might need to End Task more than once per program.
    • If you click End Task on a particular program and the computer either stops responding or restarts, remember which program it was. After restarting the computer, begin closing programs again, but do not click End Task on that program in subsequent attempts.


Disable screen savers
  1. Right-click the Windows desktop, and then click Properties.
  2. Click the Screen Saver tab, click the Screen Saver drop-down box, and then select None as the screen saver.
  3. Click Apply, and then click OK.


Disable animated cursors

To change back to a standard cursor, such as the hourglass and arrow
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Mouse.
  3. Click the Pointers tab.
  4. Under Scheme, select None from the drop-down list.
  5. Click Apply, and then click OK
    Hide details for Windows 98Windows 98
This section outlines how to stop programs from loading from the following areas:
  • The Autoexec.bat file
  • The Config.sys file
  • The Win.ini file
  • The StartUp folder
  • The Windows registry

It also shows you how to do the following:
  • Close items on the Windows taskbar or system tray
  • Close programs using Alt+Tab
  • Close programs using Ctrl+Alt+Delete
  • Disable screen savers
  • Disable animated cursors


Prevent programs from loading when the computer starts


Note: Windows 98 does not require the Config.sys, Autoexec.bat, Win.ini, or System.ini files to run. In Windows 98, the Config.sys file is normally used to load DOS drivers for devices that do not have Windows drivers available for them. The Autoexec.bat file is normally used to load DOS programs. The Win.ini file sets certain Windows configuration items. The System.ini file sets certain hardware configuration items. If, after preventing these programs from loading, you find that some function is now missing, then select to process these files, and then restart the computer. This will restore the missing function.


To prevent programs from loading (other than those that load from the registry) when the computer starts
  1. Click Start, and then click Run. The Run dialog box appears.
  2. Type msconfig and then press Enter to open the System Configuration Utility.
  3. Click the General tab, and then click Create Backup.
  4. Click Selective Startup.
  5. Uncheck the following boxes, and then click Apply:
    • Process Config.sys file
    • Process Autoexec.bat file
    • Process System.ini file
    • Process Win.ini file
    • Load startup group items

      The dialog box should look like this:




  6. Click Yes when prompted to restart the system.
  7. Test to see whether this solves the problem.
    • If it does not solve the problem, then skip to the section How to disable programs that load in the Windows registry.
    • If it does solve the problem, then proceed to the next section, How to find the conflict.


Find the conflict

If the steps in the previous section solved the problem, then follow these steps to determine which of the files is causing the conflict.
  1. Process the Config.sys file.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Process Config.sys file, click OK, and then restart the computer.
      • If the problem does not return, then skip to "Process the Autoexec.bat file."
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the Config.sys tab.
        2. Uncheck the first box. This will prevent the selected line of the Config.sys file from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated to the Config.sys file, in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next step.
  2. Process the Autoexec.bat file.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Process Autoexec.bat file, and then restart the computer.
      • If the problem does not return, then skip to "Process the System.ini file."
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the Autoexec.bat tab.
        2. Uncheck the first box. This will prevent the selected line of the Autoexec.bat file from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated to the Autoexec.bat file, in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next step.
  3. Process the System.ini file.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Process System.ini file, and then restart the computer.
      • If the problem does not return, then skip to "Process the Win.ini file."
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the System.ini tab.
        2. Uncheck the first box that may be causing the problem. This will prevent the selected line of the System.ini file from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated to the System.ini file, in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next step.
  4. Process the Win.ini file.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Process Win.ini file, and then restart the computer.
      • If the problem does not return, then skip to the next step.
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the Win.ini tab.
        2. Uncheck the first box that may be causing the problem. This will prevent the selected line of the Win.ini file from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated to the Win.ini file, in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next step.
  5. Load startup group items.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Load startup group items, and the restart the computer.
      • If the problem does not return, then skip to the next section.
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the Startup tab.
        2. Uncheck the first box. This will prevent the selected file from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated to the startup program, in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next section.


Disable programs that load from the Windows registry

Some programs are opened with the Windows registry when the computer starts. For instructions in preventing these from loading, see the document How to temporarily remove string values from registry run keys when troubleshooting software conflicts.


Close items on the Windows taskbar or system tray

Close any items remaining on the taskbar or system tray. To close these programs, right-click the program 's icon, and then click Close.


Close programs using Alt+Tab

Some programs cannot be closed from the Windows taskbar or system tray.

To close additional programs using Ctrl+Alt+Delete
  1. Press Ctrl+Alt+Delete. The Close Program dialog box appears.
  2. Select a program in the list, and write down its name. Do not select Explorer or Systray. If you end the Explorer task, the computer will restart.
  3. Click End Task.
  4. Repeat steps 1 through 3 for each program in the list, except for Explorer and Systray.


    Notes:
    • Do not to press Ctrl+Alt+Delete more than once before ending a task. This will cause the computer will restart.
    • Programs that have stopped responding may display a second window. Click End Task there, as well.
    • Sometimes a program will not close on the first attempted End Task. You might need to End Task more than once per program.
    • If you click End Task on a particular program and the computer either stops responding or restarts, remember which program it was. After restarting the computer, begin closing programs again, but do not click End Task on that program in subsequent attempts.


Disable screen savers

To disable screen savers
  1. Right-click the Windows desktop, and then click Properties.
  2. Click the Screen Saver tab, click the Screen Saver drop-down box, and then select None as the screen saver.
  3. Click Apply, and then click OK.


Disable animated cursors

To change back to a standard cursor, such as the hourglass and arrow
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Mouse.
  3. Click the Pointers tab.
  4. Under Scheme, select None from the drop-down list.
  5. Click Apply, and then click OK.
    Hide details for Windows MeWindows Me
This section outlines how to stop programs from loading in the:
  • The System.ini file
  • The Win.ini file
  • VxDs
  • The StartUp folder
  • The Windows registry

It also shows you how to do the following:
  • Close items on the Windows taskbar or system tray
  • Close programs using Alt+Tab
  • Close programs using Ctrl+Alt+Delete
  • Disable screen savers
  • Disable animated cursors


Prevent programs from loading when the computer starts


Note: Windows Me does not require the Config.sys, Autoexec.bat, Win.ini, or System.ini files to run. In Windows Me, the Config.sys file is normally used to load DOS drivers for devices that do not have Windows drivers available for them. The Autoexec.bat file is normally used to load DOS programs. The Win.ini file sets certain Windows configuration items. The System.ini file sets certain hardware configuration items. If after preventing these programs from loading, you find that some function is now missing, then select to process these files, and then restart the computer. This will restore the missing function.



To prevent programs from loading (other than those that load from the registry) when the computer starts
  1. Click Start, and then click Run. The Run dialog box appears.
  2. Type msconfig and then press Enter to open the System Configuration Utility.
  3. Click the General tab.
  4. Click Selective Startup.
  5. Uncheck the following boxes, and then click Apply:
    • Process System.ini file
    • Process Win.ini file
    • Load static VxDs
    • Load startup group items
    • Load environment variables

      The dialog box should look like this:




  6. Click the Startup tab, and then check *StateMgr.
  7. Click Apply, and then click OK.
  8. When you are prompted to restart the computer, click Yes.
  9. Test to see whether this solved the problem.
    • If it did not solve the problem, then skip to the section Disable programs that load from the Windows registry.
    • If it does solve the problem, then proceed to the next section.


Find the conflict

If the steps in the previous section solved the problem, then follow these steps to determine which of the files is causing the conflict.
  1. Process the Config.sys file.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Process System.ini file, click OK, and then restart the computer.
      • If the problem does not return, then skip to "Process the Win.ini file."
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the System.ini tab.
        2. Uncheck the first box. This will prevent the selected line of the System.ini file from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated in the System.ini file, in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next step.
  2. Process the Win.ini file.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Process Win.ini file, and then restart the computer.
      • If the problem does not return, then skip to "Load static VxDs."
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the Win.ini tab.
        2. Uncheck the first box. This will prevent the selected line of the Win.ini file from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated in the Win.ini file, in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next step.
  3. Load static VxDs file.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Load static VxDs, and then restart the computer.
      • If the problem does not return, then skip to "Load startup group items."
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the Static VxDs tab.
        2. Uncheck the first box that may be causing the problem. This will prevent the selected Static VxD from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated in the Static VxDs, in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next step.
  4. Load startup group items.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Load startup group items, and then restart the computer.
      • If the problem does not return, then skip to "Load environmental variables."
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the Startup tab.
        2. Uncheck the first box that may be causing the problem. This will prevent the selected startup group item from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated in the startup group items in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next step.
  5. Load environmental variables.
    1. Open the System Configuration Editor, and then click the General tab.
    2. Click Selective Startup.
    3. Check Load environmental variables, and then restart the computer.
      • If the problem does not return, skip to the next section.
      • If the problem returns:
        1. Open the System Configuration Editor, and then click the Environment tab.
        2. Uncheck the first box. This will prevent the selected file from being processed when the computer restarts.
        3. Restart the computer to test whether that line was causing the problem.
        4. Repeat steps 2 and 3, until the problem is solved.
          • If the problem is solved, then the cause is isolated in the startup program, in the line corresponding to the last unchecked box.
          • If the problem is not solved, then proceed to the next section.


Disable programs that load from the Windows registry

Some programs are opened with the Windows registry when the computer starts. For instructions in preventing these from loading, see the document How to temporarily remove string values from registry run keys when troubleshooting software conflicts.


Close items on the Windows taskbar or system tray

Close any items remaining on the taskbar or system tray. To close these programs, right-click on the program's icon, and then click Close.


Close programs using Alt+Tab

Some programs cannot be closed from the Windows taskbar or system tray.

To close additional programs
  1. Press Alt+Tab. A small message box appears that contains icons for all open program. The currently selected program is named, and its icon is surrounded by a box.
  2. Release the Alt and Tab keys to bring this program to the foreground.
  3. Close the program:
    • If this is a Windows program, then click the File menu, and then click Exit.
    • If this is a DOS program, then follow the instructions (usually in the window) to close it.
  4. Repeat steps 1 through 3, until the Alt+Tab key sequence does not display a small window. This indicates that all programs accessible through Alt+Tab are closed.


    Note: If you are using System Agent (SAGE) for your program scheduler, then open it, click the Advanced menu, and then click "Stop Using System Agent." Clicking "Disable System Agent" will not fully remove SAGE from memory.

Close programs using Ctrl+Alt+Delete

To close additional programs using Ctrl+Alt+Delete
  1. Press Ctrl+Alt+Delete. The Close Program dialog box appears.
  2. Select a program in the list, and write down its name. Do not select Explorer or Systray. If you end the Explorer task, the computer will restart.
  3. Click End Task.
  4. Repeat steps 1 through 3 for each program in the list, except for Explorer and Systray.


    Notes:
    • Do not to press Ctrl+Alt+Delete more than once before ending a task. This will cause the computer will restart.
    • Programs that have stopped responding may display a second window. Click End Task there, as well.
    • Sometimes a program will not close on the first attempted End Task. You might need to End Task more than once per program.
    • If you click End Task on a particular program and the computer either stops responding or restarts, remember which program it was. After restarting the computer, begin closing programs again, but do not click End Task on that program in subsequent attempts.


Disable screen savers
  1. Right-click the Windows desktop, and then click Properties.
  2. Click the Screen Saver tab, click the Screen Saver drop-down box, and then select None as the screen saver.
  3. Click Apply, and then click OK.


Disable animated cursors

To change back to a standard cursor, such as the hourglass and arrow:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Mouse.
  3. Click the Pointers tab.
  4. Under Scheme, select None from the drop-down list.
  5. Click Apply, and then click OK.


Hide details for Loading Rtvscn95.exe from the StartUp folder, for diagnostic purposes onlyLoading Rtvscn95.exe from the StartUp folder, for diagnostic purposes only

WARNING: Changing the load order of real-time protection or Auto-Protect should only be done as a diagnostic exercise to demonstrate whether or not another application or process is interfering with Norton or Symantec AntiVirus at startup. However, changing the load order of Norton AntiVirus to load at a later time creates a window of opportunity for virus infection. Norton or Symantec AntiVirus should load from the registry (before other processes and applications) in order to provide maximum protection against infection during startup.
WARNING: We strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Please make sure you modify only the keys specified. See the document How to Back Up the Windows 95/98/NT Registry before proceeding.


Windows 95/98/ME
To edit the registry
  1. Click Start, and then click Run. The Run dialog box appears.
  2. Type regedit and then click OK. The Registry Editor opens.
  3. Navigate to the following subkey:

    HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\RunServices
  4. Delete Rtvscn95 under the RunServices key.
  5. Click the Registry menu, and then click Exit to save the changes and close the Registry Editor.


Note: Sometimes it may be necessary to load Vptray.exe and/or Defwatch.exe from the StartUp Folder. Vptray.exe is located under HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Run. Defwatch.exe is located under HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\RunServices. Delete these entries from the registry and repeat steps 2 through 5 below to add them to the StartUp Folder.


Create a shortcut to Rtvscn95 in the StartUp folder. Use the following steps.
  1. Open Windows Explorer.
  2. Navigate to the folder where Norton or Symantec AntiVirus is installed.
  3. Right-click Rtvscn95.exe, and then click Copy.
  4. Navigate to the \Windows\Start Menu\Programs\StartUp folder.
  5. Click the Edit menu, and then click Paste Shortcut.


    Note: Do not click Paste. Click Paste Shortcut. Paste and Paste Shortcut are two different Edit menu items that perform two different functions.

  6. Repeat steps 2 through 5 for Defwatch and Vptray if necessary.
  7. Close Windows Explorer, and then restart Windows normally for the changes to take effect.

WARNING: Running Rtvscn95 from the StartUp folder will cause it to load later in the startup process and should only be used to troubleshoot for a timing conflict. Running Rtvscan95.exe from the startup folder with shared resources can open your system to a virus infection.


Windows NT
To resolve timing issues that occur under Windows NT, it may be necessary to change the load order or services dependencies during the load process.





Legacy ID



2000051209340948


Article URL http://www.symantec.com/docs/TECH98782


Terms of use for this information are found in Legal Notices