Error: "Error 1631: The Windows Installer service failed to start. Contact your support personnel."
| Article:TECH99093 | | | Created: 2000-01-26 | | | Updated: 2004-01-29 | | | Article URL http://www.symantec.com/docs/TECH99093 |
Problem
You start to install Symantec AntiVirus Corporate Edition or Norton AntiVirus Corporate Edition. The installation fails, and you see one of the following error messages:
- Error 1631: The Windows Installer service failed to start. Contact your support personnel.
- Internal Error 2755: Please contact product support for assistance.
- Internal Error 2755, 1631: Please contact product support for assistance.
- failed to connect to server 0x0080005 null null null null
The installation stops when you see the error message.
Cause
Null setting in the System, Environment
Solution
This is a known problem with the Microsoft Windows Installer. For more information, read the Microsoft Knowledge Base article Error Message When You Attempt to Install Program Using Windows Installer.
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Legacy ID
2000122608125148
Article URL http://www.symantec.com/docs/TECH99093
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Thank you.