Scan History log indicates that the status of a scan is "Scanning" after a manual or scheduled scan has already finished

Article:TECH99568  |  Created: 2002-01-16  |  Updated: 2013-11-20  |  Article URL http://www.symantec.com/docs/TECH99568
Article Type
Technical Solution

Product(s)

Environment

Issue



The Scan History log indicates that the status of a scan is "Scanning" after a manual or scheduled scan has already finished.

 


Cause



The cause of this may be due to corrupted log files.

 


Solution



A solution that works in cases of corrupted log files is to delete the log files in the Logs folder. This folder's location will depend upon the program version and Operating System in use:

 

In Windows 2000/XP/2003, the logs are located in C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\[Version]\Data\Logs
In Windows 7/8/2008, the logs are found in C:\ProgramData\Symantec\Symantec Endpoint Protection\[Version]\Data\Logs


Note: This is only an event logging problem and does not reflect any problems with the effectiveness of Endpoint Protection's ability to scan for and recognize viruses.





 



Legacy ID



2002011615552548


Article URL http://www.symantec.com/docs/TECH99568


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