Scan History log indicates that the status of a scan is "Scanning" after a manual or scheduled scan has already finished
| Article:TECH99568 | | | Created: 2002-01-16 | | | Updated: 2005-01-12 | | | Article URL http://www.symantec.com/docs/TECH99568 |
Problem
The Scan History log indicates that the status of a scan is "Scanning" after a manual or scheduled scan has already finished.
Solution
The cause of this is not yet known, but may be due to corrupted log files.
A solution that works in cases of corrupted log files is to delete the log files in the Logs folder. This folder's location will depend upon the program version and Operating System in use:
Symantec AntiVirus 9.x
- In Windows 95/98, the logs are located in C:\Program Files\Norton AntiVirus\Logs or C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Logs
- In Windows NT, the logs are located in C:\WinNT\Profiles\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Logs
- In Windows 2000/XP/2003, the logs are located in C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Logs
Symantec AntiVirus 8.x and Norton AntiVirus 7.x
- In Windows 95/98, the logs are located in C:\Program Files\Norton AntiVirus\Logs or C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Logs
- In Windows NT, the logs are located in C:\WinNT\Profiles\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Logs
- In Windows 2000/XP/2003, the logs are located in C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Logs
Note: This is only an event logging problem and does not reflect any problems with the effectiveness of Norton AntiVirus Corporate Edition or Symantec AntiVirus Corporate Edition's ability to scan for and recognize viruses.
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Legacy ID
2002011615552548
Article URL http://www.symantec.com/docs/TECH99568
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