Message: "Scan stopped by user" on a Scheduled Scan window, when logging on after a missed Scheduled Scan

Article:TECH99625  |  Created: 2002-01-13  |  Updated: 2010-01-26  |  Article URL http://www.symantec.com/docs/TECH99625
Article Type
Technical Solution


Environment

Issue



You log on to a Windows NT or Windows 2000 workstation, and you see a Scheduled Scan window that indicates "Scan Stopped by User." It also notes that 0 files were scanned and 0 viruses detected.


Solution



This problem has been solved in build 39c of Norton AntiVirus Corporate Edition 7.6, and in version 8.01 of Symantec AntiVirus Corporate Edition. If you are experiencing this issue, please click the following document link: How to obtain an update or an upgrade for your Symantec Corporate product

If you are using a build that corrects the problem, but you still see this error message, then read the document Message: "Scan stopped by user" when launching a manual scan.






Legacy ID



2002031316354548


Article URL http://www.symantec.com/docs/TECH99625


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