How to obtain an update or an upgrade for your Symantec corporate product

Article:TECH99661  |  Created: 2002-01-22  |  Updated: 2009-01-12  |  Article URL
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Technical Solution




A knowledge base document shows that a new build (update) is available for the current version of a Symantec product that you installed. The update may solve a problem that you have. You need to know how to obtain the update.


Use the correct option for your situation when you have a known problem that is documented and fixed by an update. Note that any product updates that are not a full product install are posted as patches for all customers on the public Enterprise Web site.

Platinum customers
Product information and new build downloads are available on the Platinum Web site.

To download product information and new builds
  1. Log on to the Platinum Web site.
  2. Under Product Support, select your product and version from the drop-down menus, and then click Continue.
  3. Under Product Updates, click the link for the product that you want to download.

North American Gold customers
If you have Upgrade Insurance, you may opt to receive CDs of new product versions when they become available.

Other builds (updates) are only available through Symantec Technical Support as a solution to a technical problem.

In North America, contact technical support at (800) 927 4017 (5 AM–5 PM, Monday–Friday, Pacific Standard Time). Have your customer ID and upgrade insurance information available. If you have any questions about the status of your Upgrade Insurance, contact Symantec Enterprise Customer Service.

Gold Customers in other regions
Refer to the technical support telephone number that you received when you purchased your product and your maintenance contract. For a list of technical support telephone numbers in other regions, go to the Symantec Worldwide Corporate Directory Web site.

Customers without Gold or Platinum support
To purchase a current version of a Symantec product, locate a Symantec Partner on the Symantec PartnerNet Locator Web site.

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