Error - Altiris agent must be installed for setup to continue

Article:TECH9974  |  Created: 2005-12-22  |  Updated: 2009-07-20  |  Article URL http://www.symantec.com/docs/TECH9974
Article Type
Technical Solution

Issue



During Carbon Copy Agent installation, an error occurs stating "Altiris Agent must be installed for setup to continue", even though the Altiris Agent already exists on the target computer.

Environment



Carbon Copy Solution

Cause



The Carbon Copy Agent installer, CC-Solution-Agent.exe, runs a check for the existence of Altiris Agent, and that check is apparently a VB script which depends on Windows Script host to run.

Solution



First, try to re-register the scrrun.dll file in the system32 folder of the target computer.  To do this, open a Command Prompt and run the following commands:

cd %windir%\system32
regsvr32 scrrun.dll

Then retest the Carbon Copy Agent installation, CC-Solution-Agent.exe. 

If re-registering scrrun.dll does not resolve the issue, update the Windows Script on the target computer to the latest version.  You can download Windows Script from Microsoft.


Legacy ID



17262


Article URL http://www.symantec.com/docs/TECH9974


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