Error: "All Symantec Products . . . are currently up to date" and cannot download a Symantec product from an internal LiveUpdate server

Article:TECH99909  |  Created: 2002-01-10  |  Updated: 2009-01-02  |  Article URL http://www.symantec.com/docs/TECH99909
Article Type
Technical Solution


Environment

Issue



Your LiveUpdate Administration Utility 1.5 or LiveUpdate Administrator 2.x is set up so that clients and servers using Symantec products can update from your internal LiveUpdate server. However, the clients and servers fail to receive these updates.

When you run LiveUpdate on the SEP or SAV client, it connects and displays the message "All Symantec products and components installed on your system are currently up to date." This is not correct, and you do not have the latest updates on the client or on the server.


Solution



This problem has several causes, so there are several possible solutions.


Before you begin:
  • If you are not using Symantec AntiVirus Corporate Edition 10, begin with Section 2.
  • If you are using Symantec AntiVirus Corporate Edition 10, begin with Section 1.




Section 1: Update to the latest version of the LiveUpdate Administration Utility 1.5 or LiveUpdate Administrator 2.x
A new version of the LiveUpdate Administration Utility was created to make sure that Symantec AntiVirus Corporate Edition 10 can find the definitions that the Administration Utility downloads.

If you are using a version of the Administration Utility prior to 1.5.4, the Symantec AntiVirus Corporate Edition 10 will incorrectly display the message "All Symantec Products . . . are currently up to date."

To update the LiveUpdate Administration Utility
You can install the LiveUpdate Administration Utility from CD or on the Web.
  • On the first Symantec AntiVirus Corporate Edition 10 installation CD, run the file:
    \Tools\LiveUpdate\Luau.exe


Section 2: Update programs, then get virus definition
This problem may happen when the LiveUpdate Administration Utility 1.5 does not list all of the products installed on the network. If you previously downloaded a successful set of updates for this LiveUpdate Administration Utility, the correct products should appear in your product list. Here is a screen shot of the type of entries that you should see:



If you do not have all the products in the list, you must download an update for an existing product. After applying this update, the LiveUpdate Administration Utility refreshes the entries in the product list. Now download the virus definitions.

To update program updates, then virus definition
Select and download a program update for a Symantec product.

If that does not solve the problem, go on to Section 3.

Section 3: Configure the language in LUAU 1.x or LUA 2.x
This problem can happen when the LiveUpdate Administration Utility is not configured for English and SymAllLanguages.

To configure the language in the LiveUpdate Administration Utility
For all products that you have selected, in addition to any other languages, you must have both English and SymAllLanguages checked in the Languages of updates box. This is needed because some updates are not language-specific and can be applied to any operating system, regardless of regional settings.


Note: If you uninstall the LiveUpdate Administration Utility and later reinstall it, you may not see the correct products in the list. This can happen because the information is retained in the Product.Inventory.LiveUpdate file. You may have to uninstall and then reinstall LiveUpdate. If you have Symantec consumer products installed on a local computer, in some cases these may also have to be reinstalled.






Legacy ID



2002091007405248


Article URL http://www.symantec.com/docs/TECH99909


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