How to troubleshoot VP_Log32.exe in a Symantec AntiVirus Corporate Edition logon script

Article:TECH99944  |  Created: 2002-01-20  |  Updated: 2005-01-27  |  Article URL http://www.symantec.com/docs/TECH99944
Article Type
Technical Solution

Product(s)

Environment

Issue



You are having problems with your Symantec AntiVirus Corporate Edition logon script, and need to see details of the installation.


Solution



You can enable detailed on-screen logging by editing the logon script (Vplogon.bat on Windows servers, or the Symantec AntiVirus container's Login Script on NetWare servers) and adding a /d between the VP_Log32 and the /p= switch.

Examples:
Windows servers:
   T:\VP_Log32 /d /p=T:

NetWare servers:
#VP_Log32 /d /p=\\MY-SERVER\SYS\LOGIN\NAV

Note that there are two lines in the NetWare login script that refer to VP_Log32. You must add the /d to both.

The details reported can be confusing. The log will always contain the line "User does not have Administrator rights" However, that statement is only true if the Installed Value is [4].

The first line of the Installed Value section indicates what is allowing or preventing the installation on this login. You will see one of the following sets of Installed Value lines:

Installed Value = [1] --> Client needs an update
Installed Value = [1] --> Client is not installed
Installed Value = [1] --> Server is already installed
Installed Value = [1] --> User does not have Administrator rights

In this case, [1] --> Client needs an update is the true value in this log. The [1] means that the Symantec AntiVirus client is installed but there is a newer version on the server, or that Force update on next login has been checked in the Symantec System Center.

Installed Value = [2] --> Client is not installed
Installed Value = [2] --> Server is already installed
Installed Value = [2] --> User does not have Administrator rights

[2] --> Client is not installed is the true value in this log. The [2] means that the Symantec AntiVirus client is not installed, and neither is Symantec AntiVirus server.

Installed Value = [3] --> Server is already installed
Installed Value = [3] --> User does not have Administrator rights

[3] --> Server is already installed is the true value in this log. The [3] means that Symantec AntiVirus server is installed, and therefore Symantec AntiVirus client cannot be.

Installed Value = [4] --> User does not have Administrator rights

[4] --> User does not have Administrator rights is the true value in this log. The [4] means that neither client nor server is installed, but the user logging in does not have the rights required to install Symantec AntiVirus.

You will then see a line indicating Install Options. This indicates that the Client login options that are set in the Symantec System Center. You will see one of the following three options, [OPTIONAL], [FORCE] or [NONE]. These options indicate the following:

[OPTIONAL]: Ask the user whether Symantec AntiVirus should be installed.
[FORCE]: Automatically install Symantec AntiVirus.
[NONE]: Do not install Symantec AntiVirus.

As an example, the line will appear similar to the following:

Install Options = [OPTIONAL]

An example of VP_Log32 logging can be downloaded as samplelog.txt.


Note: No log file is created. The text appears on the screen of the client.








Legacy ID



2002092008082348


Article URL http://www.symantec.com/docs/TECH99944


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