Backup Exec for Windows Remote Agent service (BEREMOTE.EXE) terminates when backing up Volume within Alternate Data Streams files during real time virus scan.

Article:TECH135179  |  Created: 2010-01-13  |  Updated: 2014-02-14  |  Article URL http://www.symantec.com/docs/TECH135179
Article Type
Technical Solution

Product(s)

Subject

Issue



Backup Exec for Windows Remote Agent 2010 or 2012 service (BEREMOTE.EXE) terminates when backing up Volume within Alternate Data Streams files during real time virus scan, or backing up Volume managed by a Macintosh file and print sharing application ExtremeZ-IP and so on.


Error



Job Log Failure:

Job error: V-79-57344-34108 An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes
Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

Application Log Error:

Log Name:   Application
Source:    Application Error
Event ID:   1000
Task Category: Application Crashing Events
Level:     Error
Description:
Faulting application name: beremote.exe, version: 13.0.2896.118, time stamp:
0x4bdef0ed
Faulting module name: MSVCR80.dll, version: 8.0.50727.4927, time stamp:
0x4a27427d
Exception code: 0xc0000005
Fault offset: 0x000000000001e26a
Faulting process id: 0xed0
Faulting application start time: 0x01cafaf2a25325ab
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path:
C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_
88dce9872fb18caf\MSVCR80.dll


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2086566
Description

BEREMOTE crashing in MSVCR80.dll when backing up LocalDrive using Mac file and print sharing application called ExtremeZ-IP


SourceUMI
ValueV-79-57344-34108
Description

An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes


SourceError Code
Value0xe00084f8
Description

The network connection to the Backup Exec Remote Agent has been lost. Check for network errors


SourceETrack
Value2244404
Description

BEWS RAWS BEREMOTE crashing in MSVCR80.dll when backing up LocalDrive


SourceUMI
ValueV-79-57344-34040
Description

The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.


SourceEvent ID
Value1000
Description

Faulting application name: beremote.exe, version: 13.0.2896.118, time stamp: 0x4bdef0ed


SourceETrack
Value2844817
Description

BEREMOTE crashing in MSVCR100.dll when backing up LocalDrive



Legacy ID



357507


Article URL http://www.symantec.com/docs/TECH135179


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