Unable to eject cartridge after a successful backup of a Windows SBS server to a RD1000 device.

Article:TECH191155  |  Created: 2012-06-17  |  Updated: 2015-02-10  |  Article URL http://www.symantec.com/docs/TECH191155
Article Type
Technical Solution



Unable to eject cartridge after a successful GRT-enabled backup of SharePoint from a Microsoft Windows SBS server to a RD1000 device.


 Microsoft Windows SBS 2003

 Microsoft Windows SBS 2008

 Microsoft Windows SBS 2011

Backup Exec 2012 


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

Workaround (BE 2012 and BE 2014):

Disable GRT for the SharePoint portion of the job.


Supplemental Materials


 New Incident: 2824845: CORE: Unable to eject cartridge after successful backup of SBS server to RD1000.

Article URL http://www.symantec.com/docs/TECH191155

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