The Backup Exec Job Engine Service crashes during a duplicate backup operation from tape to disk

Article:TECH191257  |  Created: 2012-06-19  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH191257
Article Type
Technical Solution

Product(s)

Issue



Duplicating a tape media that contains backup sets that were hardware compressed as well as hardware encrypted causes the Backup Exec Job Engine service (bengine.exe) to crash in "bengine!F40_GetBlkType+1c".


Error



Faulting Module Name: bengine.exe


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2826739
Description

Backup Exec Job Engine Service crashes during a duplicate backup operation from tape to disk even with SP1a applied - crash in "bengine!F40_GetBlkType "




Article URL http://www.symantec.com/docs/TECH191257


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