Bengine.exe crashes when trying to catalog a Tape backed up with Arcserve 11

Article:TECH194776  |  Created: 2012-08-12  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH194776
Article Type
Technical Solution

Product(s)

Issue



Bengine.exe crashes when trying to catalog a Tape backed up with Arcserve 11


Error



    Faulting application name: bengine.exe, version: 14.0.1798.105, time
    stamp: 0x4fa3de72
    Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp:
    0x4ba220dc
    Exception code: 0xc0000005
    Fault offset: 0x000000000003c30b
    Faulting process id: 0x290
    Faulting application start time: 0x01cd648b48edac79
    Faulting application path:
    C:\Program Files\Symantec\Backup Exec\bengine.exe
    Faulting module path: C:\Windows\system32\MSVCR100.dll
    Report Id: 424457da-d07f-11e1-a097-e83935b9fae4


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2862183
Description

CORE:Bengine.exe crashes when trying to catalog a Tape backed up with Arcserve 11




Article URL http://www.symantec.com/docs/TECH194776


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