Backup job fails with '0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it' even when Logon Account has correct permissions

Article:TECH194999  |  Created: 2012-08-15  |  Updated: 2014-02-14  |  Article URL http://www.symantec.com/docs/TECH194999
Article Type
Technical Solution


Issue



Backup of all remote servers fail with the error below:


Error



Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.

 The logon account that was provided does not have valid credentials.

Ensure that the user name and password are correct, and then try again.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2898165
Description

Core: Backup job fails with credentials error even when account has correct permissions


SourceUMI
ValueV-79-57344-39777
Description

Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.


SourceError Code
Value0xe0009b61
Description

Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account




Article URL http://www.symantec.com/docs/TECH194999


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