"Final error: 0xe000a41d - Failed to get the credentials for the target server from the logon cache.” When running a Physical to Virtual conversion from CAS when the actual backup job is run from MMS

Article:TECH197922  |  Created: 2012-10-05  |  Updated: 2014-02-14  |  Article URL http://www.symantec.com/docs/TECH197922
Article Type
Technical Solution

Product(s)

Issue



"Final error: 0xe000a41d - Failed to get the credentials for the target server from the logon cache.”

Debug logs shows the following:

BECAT:    [10/05/12 14:19:14] [1352]     DynamicQuery::getCredentials : Error calling CBemLoginAccountX::Get().
BECAT:    [10/05/12 14:19:14] [1352]     Unable to open DS connection.
BECAT:    [10/05/12 14:19:14] [1352]     SQLQuery () Time Spend = 0 ms - ReturnedCount (0)
BECAT:    [10/05/12 14:19:14] [1352]     Count(1) FamilyGuid({86A69273-AA09-406B-8B98-28F1C51FD108}) imageNum(1) imageGuid({86A69273-AA09-406B-8B98-28F1C51FD108}) pdi_location(\\.pdvfs\TEST\2\BEData\IMG000003) engineName(MD-DC) resourceId(20)


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2954156
Description
P2V: Final error: 0xe000a41d - Failed to get the credentials for the target server from the logon cache.” When running a conversion from CAS when the actual job is run from MMS

SourceUMI
ValueV-79-57344-42013
Description

0xe000a41d - Failed to get the credentials for the target server from the logon cache.” When running a conversion from CAS when the actual job is run from MMS




Article URL http://www.symantec.com/docs/TECH197922


Terms of use for this information are found in Legal Notices