BE 2012 Sharepoint 2010 backups fail with error 0xe000031a - Unable to query the team database metadata. (SPSWrapper error: System.IndexOutOfRangeException: Index was outside the bounds of the array.)

Article:TECH201213  |  Created: 2012-12-28  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH201213
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



BE 2012 sharepoint 2010 backups fail with error 0xe000031a - Unable to query the team database metadata. (SPSWrapper error: System.IndexOutOfRangeException: Index was outside the bounds of the array.)

Once the offending component is removed from the selection list the job finishes with no errors.

 


Error



-------Errors and exceptions in the job log---------------------

Backup- SPUserCodeV4\Metadata (CZ-DB002\98f39cc0-cd93-4ff5-bab6-9f51ce2b386d)
V-79-57344-794 - Error: Unable to query the Team database meta-data.

=================EXCEPTIONS====================

Click an exception below to locate it in the job log
Backup- SPUserCodeV4\Metadata (CZ-DB002\98f39cc0-cd93-4ff5-bab6-9f51ce2b386d)
WARNING: "SPUserCodeV4\Metadata (CZ-DB002\98f39cc0-cd93-4ff5-bab6-9f51ce2b386d)\Metadata" is a corrupt file. This file cannot verify.
Verify- SPUserCodeV4\Metadata (CZ-DB002\98f39cc0-cd93-4ff5-bab6-9f51ce2b386d)
WARNING: "Metadata" is a corrupt file. This file cannot verify.

-------Error messages in the SPSWrapper log file----------

[036c] 10/03/12 15:53:37 Inside BackupSSP
[036c] 10/03/12 15:53:37  SSP name pased in is SPUserCodeV4\98f39cc0-cd93-4ff5-bab6-9f51ce2b386d
[036c] 10/03/12 15:53:37 !!Exception caught in GetTopology()
[036c] 10/03/12 15:53:37      General Information:
System.IndexOutOfRangeException: Index was outside the bounds of the array.
   at e.b(String A_0, String A_1, Byte[]& A_2)
   at a.b(String A_0)
   at SPSManagedWrapperHelper.SpsManagedWrapperV3.BackupSSP(String sspname, UInt32& size, IntPtr ptrData)
   at b8.a(Char* , UInt32* , Byte** )
   at a(Void* , b8 )
[036c] 10/03/12 15:53:37     StackTrace ---
   at e.b(String A_0, String A_1, Byte[]& A_2)
   at a.b(String A_0)
   at SPSManagedWrapperHelper.SpsManagedWrapperV3.BackupSSP(String sspname, UInt32& size, IntPtr ptrData)
   at b8.a(Char* , UInt32* , Byte** )
   at a(Void* , b8 )
[036c] 10/03/12 15:53:37     Message    ---Index was outside the bounds of the array.
[036c] 10/03/12 15:53:37     Source     ---SPSManagedWrapperHelper4
[036c] 10/03/12 15:53:37     TargetSite ---SPSManagedWrapperHelper.GSSErrorCodes b(System.String, System.String, Byte[] ByRef)
[036c] 10/03/12 15:53:37 Reply buffer for the Get Shared Service Provider Info(0x00000015) command.
[036c] 10/03/12 15:53:37   Status: 0x00000c38
[036c] 10/03/12 15:53:37   Waiting for Reply Empty Signal...
[036c] 10/03/12 15:53:37   ...reply emptied.
[036c] 10/03/12 15:53:52 Request received.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value3037968



Article URL http://www.symantec.com/docs/TECH201213


Terms of use for this information are found in Legal Notices