Liveupdate may hang and then fail without installing any updates to Backup Exec.

Article:TECH203499  |  Created: 2013-03-04  |  Updated: 2014-03-25  |  Article URL http://www.symantec.com/docs/TECH203499
Article Type
Technical Solution

Product(s)

Issue



Liveupdate shows updates that are ready to be installed, but hangs during the installation and will eventually fail.  


Error



V-225-136: The patch failed to install. An alert was unable to be generated to notify the user.

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)


Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


Supplemental Materials

SourceETrack
Value3105515
Description

CORE: BE publishes incorrect inventory to LiveUpdate


SourceUMI
ValueV-225-136
Description

The patch failed to install. An alert was unable to be generated to notify the user.


SourceETrack
Value3130023
Description

Backup Exec publishes incorrect inventory to LiveUpdate




Article URL http://www.symantec.com/docs/TECH203499


Terms of use for this information are found in Legal Notices