Remote Agent crash and Error "Dynamic Query Connection Logon failure" occurs when enumerating backup selections in Backup Exec 2012.

Article:TECH203907  |  Created: 2013-03-14  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH203907
Article Type
Technical Solution

Product(s)

Issue



 When editing/creating a backup job, a pop up error occurs and beremote crashes.


Error



 Error: Invalid credential was used for connecting to Backup Exec agent - Dynamic Query Connection Logon failure


Cause



This issue can occur if the host file on the media server is not properly configured.  Some examples include if wildcard characters are used in comments instead of hash symbols, or if no IP address is listed for the resource.

ie

** Test server **

192.168.1.1      test.local

 

instead of:

# Test server

192.168.1.1

 

Or

abc.domain.com   domain\abc

instead of:

192.168.1.2          abc.domain.com


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value3120062
Description

 Beremote crashes on beclass::IsIpAddrLocal when attempting to enumerate selection list.




Article URL http://www.symantec.com/docs/TECH203907


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