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Version : Environment :
Point fixes For ServiceDesk 7.5 SP1
Doc. ID: TECH212326 | 2014-10-21
Potential Timeout issues in Incident Management
Doc. ID: TECH225614 | 2014-10-21
Altiris IT Management Suite or Symantec-based Endpoint Management solutions may be affected - Microsoft Update (KB 2661254)
Doc. ID: TECH194869 | 2014-10-17
Slow Servicedesk and Workflow Performance - UpdateProcessLastModifiedDate taking too long.
Doc. ID: TECH225361 | 2014-10-09
How to increase Service Desk attachment file size limit in ServiceDesk 7.5
Doc. ID: TECH224112 | 2014-10-09
The 'Get User Details Component' fails on validation
Doc. ID: TECH225268 | 2014-10-08
Creating Incidents takes a long time, sometimes times out due to Automation Rules
Doc. ID: TECH224483 | 2014-10-07
Error: “Failed to deserialize ruleset – Could not find type Symantec.ServiceDesk.Im.Automation.Actions.SendImNotificationForTaskEventsAction.
Doc. ID: TECH225212 | 2014-10-03
DOCUMENTATION: Correction to the "bppllist Active field " section of the NetBackup 7.6 Commands Reference Guide
Doc. ID: TECH224091 | 2014-10-02
KNOWN ISSUE: Incident Management automation rules don't contain the necessary information to use the EmailNotificationSent data even ruleset.
Doc. ID: TECH224443 | 2014-09-09
KNOWN ISSUE: Adding an Automation Generator to IM extended data library results in SLA rules actions generating an error.
Doc. ID: TECH224442 | 2014-09-09
Error "Location was not Found" when Canceling Location Setup Inside of the Work Resolve Form in Incident Management.
Doc. ID: TECH222598 | 2014-09-08
If Location is not used for SMP users, Departments won't load either when the logged in user opens EndUserRequest form
Doc. ID: TECH224276 | 2014-09-03
Change Request Form has Incorrect Size Suffix for Attachments.
Doc. ID: TECH224200 | 2014-08-28
SD.IncidentManagementSimple has a logic problem where it copies over cached AllLocationChoices with filtered version of AllLocationChoices.
Doc. ID: TECH224152 | 2014-08-27
Departments drop down on Submit Incident (Advanced) form does not populate
Doc. ID: TECH145559 | 2014-08-18
Symantec Workflow Service Will Not Start
Doc. ID: TECH215174 | 2014-08-15
KNOWN ISSUE: GetIncidentsCreatedByDate component generates an error when trying to find Incidents created in the past X days.
Doc. ID: TECH223814 | 2014-08-14
Incidents Awaiting Resolution Cannot be Worked/Closed and are Broken
Doc. ID: TECH223330 | 2014-07-29
Known Issue: When OnImplementationDateReached ruleset is triggered, Send Email To Implementer rule fails with Error: Invalid task assignment type
Doc. ID: TECH223151 | 2014-07-22