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System Recovery Desktop Edition
For detailed support with the Symantec System Recovery Management Solution (SSR-MS), visit the following link: Symantec System Recovery Management Solution Product Landing Page
Common Topics
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Backups hang at 95% in 'Updating History' state when clients are using a shared backup destination folder. 2010-12-02
Backup jobs attempt to run multiple times when assigned via a Backup Exec System Recovery Management Solution (BESR-MS) policy. 2012-01-16
"Windows could not parse or process the unattended answer file for pass [specialize]..." upon first boot after restoring Windows Vista/7/2008 R2 system with Symantec System Recovery 2012-09-19
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How to get the installation source and license keys for Backup Exec products 2011-04-08
Backup Exec System Recovery (BESR) 2010 Small Business Server license will not install, says it is invalid. 2011-07-19
Backup Exec System Recovery 2010 license keys cannot be installed from an Altiris console 2011-04-08
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Troubleshooting Backup Exec System Recovery (BESR) installation 2012-01-18
Backup Exec System Recovery (BESR) Error Codes Reference Guide- This document is a list of possible error codes. Please note that some errors that are caused due to factors external to the BESR environment may not appear on this list. 2013-06-13
How to gather the diagnostic log files for Backup Exec System Recovery or Symantec System Recovery from within Windows 2012-11-27