Backup Exec Appliances
Appliance Support Policy
This Policy describes the Appliance Support we provide to business customers for their enterprise-level Appliance under a Support Agreement. www.symantec.com/content/en/us/enterprise/other_resources/b-appliance_support_policy.en-us.pdf
Symantec AutoSupport for Appliances:
Simplify, automate and improve your support experiences by enabling AutoSupport for appliances today. Learn more about AutoSupport for appliances and how it proactively monitors, manages and supports appliances’ health and performance to minimize appliance downtime, improve reliability and serviceability and enable customer self-service.