The availability of specific support services, such as telephone support, depends on the lifecycle and support stage of the particular release of your licensed software product.
A "Maintenance Pack" provides cumulative bug fixes for a particular Major Release or Minor Release of Licensed Software, but contains no new features or functionality. It is generally installed as an overlay - also known as a patch.
2003-08-22
2004-06-07
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
2006-06-07
Last date for patch releases
[To be determined]
Last date to contact support
Maintenance Pack
A "Maintenance Pack" provides cumulative bug fixes for a particular Major Release or Minor Release of Licensed Software, but contains no new features or functionality. It is generally installed as an overlay - also known as a patch.
2002-11-25
2004-06-07
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
2006-06-07
Last date for patch releases
[To be determined]
Last date to contact support
Major Release
A "Major Release" incorporates the last Minor Release (if one has occurred) and may include architectural changes, major feature changes, new platform support and new operating system support. It typically requires a new installation.
2002-03-22
2004-06-07
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
