The availability of specific support services, such as telephone support, depends on the lifecycle and support stage of the particular release of your licensed software product.
A "Minor Release" incorporates all previous Maintenance Packs and Fixes since the prior Major Release. It is tied to the preceding Major Release and may contain new features, new platform support, new operating system support, and the latest maintenance updates. It typically requires a new installation.
2003-05-03
2007-05-03
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
2007-08-31
Last date for patch releases
2008-12-31
Last date to contact support
Major Release
A "Major Release" incorporates the last Minor Release (if one has occurred) and may include architectural changes, major feature changes, new platform support and new operating system support. It typically requires a new installation.
2003-05-03
2008-11-03
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
