The availability of specific support services, such as telephone support, depends on the lifecycle and support stage of the particular release of your licensed software product.
A "Major Release" incorporates the last Minor Release (if one has occurred) and may include architectural changes, major feature changes, new platform support and new operating system support. It typically requires a new installation.
2009-09-23
2010-10-01
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
2013-04-01
Last date for patch releases
2014-01-08
Last date to contact support
Maintenance Pack
A "Maintenance Pack" provides cumulative bug fixes for a particular Major Release or Minor Release of Licensed Software, but contains no new features or functionality. It is generally installed as an overlay - also known as a patch.
2008-08-08
2010-10-01
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
2013-04-01
Last date for patch releases
2014-01-08
Last date to contact support
Major Release
A "Major Release" incorporates the last Minor Release (if one has occurred) and may include architectural changes, major feature changes, new platform support and new operating system support. It typically requires a new installation.
2007-09-07
2010-10-01
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
2013-04-01
Last date for patch releases
2014-01-08
Last date to contact support
Major Release
A "Major Release" incorporates the last Minor Release (if one has occurred) and may include architectural changes, major feature changes, new platform support and new operating system support. It typically requires a new installation.
2007-01-08
[To be determined]
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
