The availability of specific support services, such as telephone support, depends on the lifecycle and support stage of the particular release of your licensed software product.
A "Maintenance Pack" provides cumulative bug fixes for a particular Major Release or Minor Release of Licensed Software, but contains no new features or functionality. It is generally installed as an overlay - also known as a patch.
2009-01-06
2010-08-02
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
2013-01-13
Last date for patch releases
2015-06-01
Last date to contact support
Maintenance Pack
A "Maintenance Pack" provides cumulative bug fixes for a particular Major Release or Minor Release of Licensed Software, but contains no new features or functionality. It is generally installed as an overlay - also known as a patch.
2008-09-22
2010-08-02
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
2013-01-13
Last date for patch releases
2015-06-15
Last date to contact support
Major Release
A "Major Release" incorporates the last Minor Release (if one has occurred) and may include architectural changes, major feature changes, new platform support and new operating system support. It typically requires a new installation.
2008-06-02
2010-08-02
"End of Life" means the day that a Symantec product enters a process to wind down distribution and the delivery of technical support services.
